Shipping Policy

At Mithali, we strive to make your shopping experience smooth and convenient. Every order is carefully packed and dispatched to ensure your favourite ethnic wear reaches you safely and on time.

1. Shipping Coverage

We currently ship orders across India to all serviceable PIN codes through our trusted courier partners.

Shipping availability may vary depending on the delivery location and courier serviceability.

2. Order Processing

Orders are generally processed and packed within 1–2 business days after the order is successfully confirmed.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festive seasons, sales, or periods of high order volume, processing may take slightly longer.

3. Delivery Timeline

Once your order has been dispatched, the estimated delivery time is:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Areas: 5–10 business days

Please note that these are estimated timelines and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your order.

From time to time, Mithali may offer free shipping promotions or special shipping offers. The applicable offer will be clearly mentioned on the website.

5. Order Tracking

Once your order has been dispatched, you will receive the tracking details through your registered email address and/or WhatsApp number.

You can use the tracking information provided to follow the status of your shipment.

6. Delayed Deliveries

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• High order volumes during festive or sale periods

• Courier service disruptions

• Incorrect or incomplete delivery information

• Remote or non-serviceable locations

In such cases, we appreciate your patience and understanding.

7. Incorrect Address or Contact Details

Customers are requested to provide accurate delivery information, including the complete address, PIN code, and contact number.

Mithali will not be responsible for delivery delays caused by incorrect or incomplete information provided at the time of placing the order.

If you need to update your address, please contact us as soon as possible after placing your order. Once an order has been dispatched, changes to the delivery address may not be possible.

8. Damaged Packages

Please check the outer packaging of your order at the time of delivery.

If your package appears damaged or tampered with, please contact us as soon as possible at:

WhatsApp / Contact: 9535238572
Email: Mithalihsr@gmail.com

For any damage or delivery-related concern, please retain the original packaging and provide photographs/videos when requested.

9. Contact Us

For questions regarding shipping or your order, please contact us:

Mithali
#680, 13th Cross Road, 27th Main,
1st Sector, HSR Layout,
Bengaluru – 560102

Email: Mithalihsr@gmail.com
WhatsApp / Contact: 9535238572

We’re always happy to assist you.